Write a Letter of Complaint Regarding Supply of Defective Goods

786 Rajouri Garden
New Delhi, 17 Jan 19

The Manager (Sales)
Espo Machinery Limited,
78, Rajindra Place,
New Delhi 110008

Subject :- Supply of Defective Refrigerator

Dear Sir,

      I brought a frost-free Godrej Refrigrator of 265 litres from your firm vide Cash Memo No. 364 dated 15th January 2019. Its Chasis No. Is 15568M-11334567. You assured me about its functioning as well as praise worthy quality. I had the intention to purchase Godrej Refrigrator but you urged me to purchase this specific make. 

          I am sorry to bring to your kind notice that its freezing section is not working at all. It doesnt cool anything. It seems to have some basic manufacturing defect or its compressor might have developed some defect. In plain words the above refrigrator is defective. Inspite of spending lots of money we are unable to enjoy cold item, during this month of sweltering heat. Your refrigerator bears two years warranty against any technical fault.

     Therefore, you are requested to send your mechanic immediately and remove the manufacturing defect or replace it. 

   Thanking you, 

Yours faithfully
Ravinder Mohan

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